Crisis Management

Understanding how to maintain service around your most critical business functions during a potential disaster is at the heart of emergency services. WIth expertise that grows through work with national and international colleagues, ASA can help you build plans so you can to continue to operate and return to full service as soon as possible.

Annie at 2010 global summit at NYU
Crisis Management Discussion, 2010 Global Risk Forum, New York University

Our research indicates that 95 to 98 percent of all incidents or technology outages can and should be handled at the local level, by trained incident-support teams using plans that are part of a general emergency-management program. 

Another 3 percent of events require some assistance from corporate headquarters but still do not rise to the level of a crisis because this level of response has been rehearsed through actual events or annual scenario tests.

Only 1 to 2 percent of disruptions rise to a greater level of magnitude; these require the full attention of executives who are part of a 6- to 8-person crisis-management team. Decisions made at this level cut across financial, service, regulatory, legal, reputational and operational areas. Members of the team have the full authority of the institution's board of directors and executive leadership.